HomeStreet Bank

“OpenWorks has gone beyond vendor status to become a trusted, strategic partner, and they have truly earned my highest recommendation”– VP, SR. Facilities Manager,HomeStreet Bank

Offering consumer & commercial banking for residential, commercial and investment services since 1921. HomeStreet Bank has locations in the Pacific Northwest, California and Hawaii.

THE OBJECTIVE:

Finding a Provider That’s Able to Resolve Our IssuesWith our previous provider, trying to get issues resolved was like pulling teeth. It typically required multiple requests, and the quality would lapse again after a month or two.

THE SOLUTION:

Hiring OpenWorks to Provide Multiple ServicesOpenWorks has become a true partner, especially in our current period of rapid growth. OpenWorks not only provides our cleaning services, they handle all of our supply ordering and replenishment of our supplies. Their responsiveness, communication and flexibility allow our company to roll out new locations quickly, and maintain our existing footprint with minimal oversight from our Facilities team.

THE RESULTS:

Great Communication Between HomeStreet Bank & OpenWorksBy hiring OpenWorks our issues have become minimal and when they do arise they are taken seriously and resolved immediately. Our satisfaction is clearly a priority for them, and they go out of their way to ensure that our managers and customers are happy. We would recommend OpenWorks to another business associate without reservation. Their attitude is always helpful, their pricing is competitive, and their responsiveness is hard to beat. Over time, OpenWorks has gone beyond vendor status to become a trusted, strategic partner, and they have truly earned our highest recommendation.