Service Validation
Proof of Service Across Every Location
Service Validation gives you a simple way to confirm that work was completed, providing added peace of mind that the standards supporting your day-to-day operations are met consistently across locations.
It adds transparency to service delivery by documenting facility-level activity and making that information visible on the OpenWorks Customer Portal.
A Clear Process
Service Validation is integrated directly into the OpenWorks service model and can be scheduled at varying frequencies based on each facility’s needs.
When Service Validation occurs, the process follows a structured flow.
Step 1
Provider Completes Services to Scope
Work is performed according to your defined standards.
Step 2
Provider Documents Key Service Areas
Photos are captured to verify completion in priority areas.
Step 3
Validation Details are Submitted
Service data and documentation are logged in the system.
Step 4
Your Team Reviews the Results
You are notified when validation is ready to review.
Step 5
Feedback is Shared for Follow-Through
You score the service and provide notes, which are shared with the service provider and monitored by OpenWorks to drive quick adjustments.
This process creates a consistent record of service activity without adding extra reporting requirements for your team.
Easy Feedback for Better Service
When feedback is submitted, both the service provider and OpenWorks can see exactly where service met expectations. If a low score is submitted, OpenWorks can trigger SLA-backed response protocols to address the issue quickly and make the adjustments needed to improve service.
This makes feedback part of the service record, helping OpenWorks monitor performance, support more consistent service across locations, and take faster action when service needs attention.
Why Service Validation Matters
for Multi-Site Organizations
For organizations managing multiple locations, consistency often becomes the hardest part of facilities services. Service Validation helps solve that challenge by introducing structured visibility into day-to-day service activity.
It helps organizations:
Confirm services were completed as expected
Identify service gaps earlier
Maintain consistent standards across locations
Provide direct feedback tied to specific service visits
Reinforce accountability between clients, OpenWorks, and service providers
The result is fewer surprises, clearer communication, and stronger service performance over time.
The OpenWorks Model
Service Validation is one piece of the broader OpenWorks service delivery model.
It works alongside the OpenWorks Portal, national account oversight, and regular quality assurance reviews to create a continuous feedback loop across your facilities.
Together, these elements help OpenWorks monitor performance, respond quickly when adjustments are needed, and maintain consistent standards across your portfolio.
Digital Service Platform
