Inside OpenWorks
Get to know the people, purpose, and approach
behind the results we deliver every day.
How We Work
OpenWorks is a national facilities management partner built on a simple idea: service should make your job easier, not harder. We combine innovation, entrepreneurship, and accountability to deliver better-quality outcomes across every location we support. With national oversight and CIMS-certified processes backing a fully vetted national network of service providers, our model ensures consistent quality, transparency, and a level of care that helps your facilities run at their best.
Our Beginning & Evolution
OpenWorks started with a simple idea from our founder, Eric Roudi: facilities deserve consistent, reliable care delivered by people who take pride in their work. What began as a small, hands-on operation grew into a model that blends entrepreneurial spirit with comprehensive oversight and support.
Explore how our story has developed over four decades.
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OpenWorks Today
Today, OpenWorks is a modern organization uniting a dedicated team with tech that strengthens delivery, all backed by a national oversight model designed to ensure consistent quality across all your sites. With thousands of customers across the country and a network of fully vetted professional service providers in all 50 states, we help multi-site organizations operate cleanly, safely, and efficiently.
Our industry-leading, proprietary technology provides customers with real-time visibility into service status. Standardized CIMS-certified processes help maintain predictable quality. And our teams work proactively to address issues before they become disruptions.
National Oversight
Consistent quality across every site in your portfolio.
Proprietary Technology
Real-time visibility into service status and validation.
CIMS-Certified Processes
Predictable results and proactive issue resolution.
This combination of people, process, and technology helps create smoother operations and stronger outcomes across every facility in your portfolio.
Levels of Support
Our structure provides complete oversight, dependable communication, and seamless service delivery. Each component works together to give customers the confidence that every site is cared for with the same level of attention and expertise.
Executive Leadership
Executive Leadership
Sets vision, performance standards, and organizational direction to ensure we stay aligned with our core purpose and customer expectations.
National Oversight
National Oversight
A centralized team responsible for consistent quality and responsive support across the country.
Operations Oversight
Service & Operations Oversight
Manages field performance, quality assurance, training, and continuous improvement.
Customer Experience
Customer Experience
Provides dedicated, responsive support, ensuring clear communication and accountability.
Local Service
Local Service
The people who bring our standards to life at each facility.
Service Providers
Service Providers
Community-minded business owners delivering excellent work with pride and professionalism.
OpenWorks Quality Assurance
OpenWorks Quality Assurance
On-site support that verifies service quality and ensures consistent standards.
Each level is closely connected, collaborative, and focused on what matters most: delivering a dependable, friction-free service experience to customers.
Executive Leadership
Sets vision, performance standards, and organizational direction to ensure we stay aligned with our core purpose and customer expectations.
National Oversight
A centralized team responsible for consistent quality and responsive support across the country.
Service & Operations Oversight
Manages field performance, quality assurance, training, and continuous improvement.
Customer Experience
Provides dedicated, responsive support, ensuring clear communication and accountability.
Local Service
The people who bring our standards to life at each facility.
Service Providers
Community-minded business owners delivering excellent work with pride and professionalism.
OpenWorks Quality Assurance
On-site support that verifies service quality and ensures consistent standards.
Each level is closely connected, collaborative, and focused on what matters most: delivering a dependable, friction-free service experience to customers.
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Committed to
Service
Service at OpenWorks goes beyond maintaining buildings. We believe in supporting people, communities, and the places you live and work. Our teams and service providers participate in community initiatives, charity partnerships, and sustainability efforts that make a meaningful difference.
At the heart of our culture is servant leadership: helping others succeed, encouraging personal growth, and contributing positively to the communities we’re part of. This mindset guides how we support customers, collaborate internally, and partner with service providers nationwide.
