The Facilities Management Leader
OpenWorks is a national leader in facilities management, providing unparalleled quality and customer service through robust technology solutions and a proven network of elite service providers.
With an array of standardized services that fit businesses across all industries, OpenWorks proven process delivers consistent solutions that exceed expectations. The result is making its customers’ world work better, which has earned it an industry-leading 99% customer retention rate.
Our Mission: Making Your World Work Better
At OpenWorks we're passionate about creating opportunities to make our customers, service providers and employees worlds work better.
Headquartered in Phoenix, Arizona, OpenWorks is one of the fastest-growing companies in the nation, servicing thousands of facilities across the country, and has earned a spot on the Inc. 5000 for three years running.
TotalWorks Facilities Management
OpenWorks by the Numbers
Trusted by thousands of companies across the USA
OpenWorks is committed to making a difference in the communities we serve.
We are proud to be involved with these important organizations.
Our Executive Team
A passionate entrepreneur at heart, Eric founded OpenWorks in 1983 as a recession-proof business for himself, franchise owners, partners, and employees. Today, he successfully leads all aspects of the organization. His strategic leadership landed OpenWorks on the Inc 5000 and a finalist for the Ernst & Young Entrepreneur award. Eric has been an active member of the Young President’s Organization (YPO) since 2001 and CEO since 2011. He holds a BA in Economics and a BS in Mechanical Engineering from Tufts University. In addition, he is a graduate of the OPM program at Harvard Business School.
As a seasoned finance leader, Michael is adept at establishing economic strategies and operational budgets, as well as growing successful teams. With extensive experience presenting to and developing solutions with top-tier executives and Boards of Directors, he focuses on key drivers of success at OpenWorks including reporting, data management, analytics, and profit enhancement.
Victoria started at OpenWorks as a Regional Director and was quickly promoted through the leadership ranks. As an experienced sales leader, she builds and develops organizational cultures focused on collaboration and goal achievement. Today, she oversees the company’s growth engine including outside sales, account management and franchise development.
A mission-driven executive, Ed focuses on total operational excellence. He ensures that systems, processes, and personnel align to support OpenWorks franchise owner, supplier, and customer success. In addition, Ed’s leadership helps OpenWorks innovate and leverage technology to improve operations and provide customers with data tools that improve efficiency within their facilities.
Andrew's marketing background spans telematics, SaaS, ERP software, and service industries. Today, Andrew oversees the OpenWorks brand and generates customer and franchise demand within the facilities management space. With a customer-first approach, he aligns high-performing teams, processes, and programs with a bold strategic vision to achieve growth goals.
Heather is a progressive and people-focused human resources leader, with a strong record of success in organizational development, talent management, and employee relations. Heather partners with OpenWorks leaders and employees to strategically implement sophisticated human resources-related programs and initiatives for consensus and workplace culture.
Transformational and accomplished, Mitchell was awarded the Medal for Exceptional Public Service by the Secretary of Defense in 2020. He led four organizations from within the Pentagon to optimize enterprise-wide business operations. Mitchell now applies his talent and experience at OpenWorks overseeing the entire supply chain which includes sourcing and service fulfillment.
A highly motivated leader, Craig is responsible for leading the field operations teams and the franchise service provider network supporting over 7,000 buildings nationwide. With over 30 years of experience, he has a proven track record in sales, service, and support. This customer-first mindset helps him ensure that OpenWorks exceeds customer expectations in service and delivery.
A competitive athlete and marathoner, Kari serves as corporate counsel at OpenWorks. Prior to OpenWorks, Kari was corporate counsel at Kahala Brands and Partner at Joyce & Dublin PLLC. She also worked as Assistant Attorney General for the Arizona Attorney General’s Office. Kari graduated from Arizona Summit Law School and holds a Master of Social Work from Arizona State University.