Fairfax Behavioral Health

“The reason I continue to recommend them is their willingness to always try and make it right for the customer”- Chris,Director of Facilities

Fairfax Behavioral Health operates two hospitals in Washington and has served the behavioral health needs of the Greater Puget Sound area since the 1930’s, from specialized treatment for mental health disorders to detoxification services.

THE OBJECTIVE:

Finding the Right FitFairfax Behavioral Health found that they were running into a series of scheduling conflicts with their previous facility services provider. Additionally, they found that they were not using the appropriate methods for cleaning a hospital and that communication between them was inefficient. In all, Fairfax was looking for the perfect fit to meet their needs.

THE SOLUTION:

Calling OpenWorksI value the ability to communicate with OpenWorks’ corporate office, and especially the Division Operations Manager and District Manager. They have been available any time an issue arises and handle them quickly with the franchise owner in charge of servicing our facilities. As a Joint Commissioned Hospital, we had really appreciated OpenWorks being flexible in their processes to match our requirements.

THE RESULTS:

The Perfect FitI have recommended OpenWorks several times since I started working with them three years ago. They have always tried to do their utmost to meet our needs, and make it right for us as the customer. I value OpenWorks and will continue to recommend them. They are communicative and easy to work with.